Refund policy
Last updated: October 4, 2026
Every Arisa order comes with a 90-day money-back guarantee. Take Arisa every day. If you don't feel the difference, we'll refund your order in full, even if the pouches are empty.
How to ask for a refund
- Contact us within 90 days of the date your order was delivered. Use our contact page or email support@tryarisa.com.
- Tell us your name, your order number and the email address you used to order.
- That's it. You don't need to send anything back.
What you get back
We refund the full amount you paid for the order, including shipping, to your original payment method. Once your refund is approved, it usually takes 5 to 10 business days to show up, depending on your bank or card provider.
A few details
- The guarantee covers orders placed on tryarisa.com. If you bought Arisa from someone else, please contact that seller.
- Your request needs to reach us within 90 days of delivery.
- Subscription orders are covered too, and you can cancel future deliveries at any time. See our subscription policy.
- We may decline a refund if the guarantee is clearly being misused, for example repeated orders followed by repeated refund requests.
Changed your mind before it ships?
Contact us as soon as you can. If your order hasn't shipped yet, we'll cancel it and refund you in full.
Damaged, missing or wrong items
If your order arrives damaged, or something is missing or wrong, contact us with your order number and a photo if you can. We'll send a replacement or refund you, whichever you prefer.
Questions
We're happy to help. Email support@tryarisa.com or use our contact page, and a real person will reply within one business day.